At Full Cleaning Service, we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and protect your information when you use our cleaning services.
Information We Collect
We collect various types of information to provide and improve our services:
• Personal Information: When you register for our services, we collect personal information such as your name, address, phone number, and email address.
• Payment Information: To process payments, we collect credit or debit card information and other payment details through secure payment service providers.
• Usage Data: We collect information about how you interact with our website and services, including your IP address, browser type, and pages visited.
• Third-Party Information: We may receive information about you from third parties, such as social media, if you choose to link your social media account to our services.
How We Use Your Information
Full Cleaning Service uses the information we collect for various purposes, including:
• Providing and maintaining our services.
• Processing payments and managing your account.
• Communicating with you, including sending updates and promotions.
• Improving our services and customer experience.
• Complying with our legal and regulatory obligations.
Disclosure of Your Information
We may share your personal information in the following circumstances:
• Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors and marketing services.
• Legal Compliance: We may disclose your information if required to comply with the law, respond to subpoenas or legal requests, or protect our rights and the rights of others.
• Business Transfers: If Full Cleaning Service is acquired or merges with another company, your personal information may be transferred as part of that transaction.
Security of Your Information
We take the security of your information seriously. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, disclosure, and destruction.
Your Rights
You have certain rights regarding your personal information, including:
• Access: You may request access to the personal information we hold about you.
• Correction: You may request the correction of inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Objection: You may object to the processing of your information in certain circumstances.
To exercise these rights, please contact us using the contact information provided below.
Links to Other Websites
Our website may contain links to other websites that are not operated by us. We have no control over the content, privacy policies, or practices of these sites and are not responsible for them. We recommend that you review the privacy policy of each site you visit.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of significant changes to this policy by posting the new policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this privacy policy, please contact us:
Full Cleaning Service
Our corporate information is
• We are registered in England and Wales under registration number 14847971 at registered address 7 Bell Yard, London, WC2A 2JR
• Our principal place of business is: Troughton Road 100, London, SE7 7QT
• info@fullcleaningservice.com
• office@fullcleaningservice.com
• Contact number: 020 3946 9376
COOKIES
Our website uses cookies.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
We use both session and persistent cookies on our website.
We will use cookies to:
• Recognise a computer when a user visits the website.
• Track users as they navigate the website.
• Enable the use of a booking system on the website.
• Improve the website’s usability.
• Analyse the use of the website.
• Administer the website.
• Prevent fraud and improve the security of the website.
• Personalise the website for each user.
• Target advertisements that may be of interest.
• Keep track of your personal and home information.
• For other possible uses.
The names of some of the cookies that we use on our website, and the purposes for which they are used, are set out below:
We use Google Analytics and other tools to collect and analyse website statistics. These tools use cookies to generate information about the use of websites which can be used to create reports. We generate reports about demographic and interest-based data (such as age, gender, location, and interests) to better understand our visitors and to improve the website. Google will store this information. Google’s privacy policy is available at: www.google.com/privacypolicy.html.
Most browsers allow you to refuse to accept cookies. For example:
• In Internet Explorer (version 10), you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”.
• In Firefox (version 24), you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”.
• In Chrome (version 29), you can block all cookies by accessing the “Customise and control” menu, clicking “Settings”, “Show advanced settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
Blocking all cookies will have a negative impact on the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
YOUR RIGHTS
Under data protection law, you may have rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details set out above.
You may have the following rights:
• Right to be informed: You have the right to clear, transparent, and easily understandable information about how we use your data and your rights. This is why we have provided this webpage.
• Right to rectification: This enables you to have any incomplete or inaccurate data we hold about you corrected; though you can normally do this yourself via your online account.
• Right to access (commonly known as a “subject access request”): This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Right to erasure (commonly known as “right to be forgotten”): This enables you to ask us to delete personal data where there is no good reason for us to continue processing it.
• Right to restrict processing: This enables you to ask us to suspend the processing of your personal data. We can then store your data but won’t be able to process it.
• Right to data portability: We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note there are some restrictions to this right.
• Right to object: You have the right to object to certain types of processing, such as marketing emails, and can opt out at any time.
• Right to object to automated processing, although we do not carry out any such processing.
You can also withdraw consent at any time where we are relying on consent to process your personal data.
When exercising one of these rights:
• We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data, for your own security.
• We do not ordinarily charge a fee unless your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
• We try to respond to all legitimate requests within one month.
Finally, you have the right to complain to the ICO at any time if there is a problem with the way Full Cleaning Service is handling your data.
OTHER
Amendments
Any changes to our privacy policy will be posted to our website, and, where appropriate, we will notify you of the changes by email or push notification
Third-party websites
This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.